Terms & Conditions

Your Data

Updated December 9, 2019:  We are pleased to expand our data driven initiatives and partnerships, as reflected in this updated Privacy Policy.  The new policy differs from our previous policy, and outlines new ways in which Galderma may collect, use, and share information about you.  This may include sharing information we collect from or about you with select third parties.  We encourage you to take a few minutes to review and become familiar with our new policy, which applies to our data collection efforts.


Effective Date: December 9, 2019

Galderma Laboratories, L.P. (hereinafter referred to as “Galderma,” “we,” “our,” or “us”) is committed to safeguarding your privacy.  We ask that you carefully review this Privacy Policy, as it applies to all information Galderma collects from and about you, whether in writing, verbally, or electronically.  This includes information we collect when you: (a) visit our websites (“Sites”); (b) use our mobile applications (“Apps”); (c) register for and participate in the ASPIRE Galderma Rewards Healthcare Professional and Consumer Loyalty Programs (the “ASPIRE Program”; https://www.aspirehcp.comhttps://www.aspirerewards.com) or another special offer (“Offers”); or (d) otherwise choose to contact us (collectively, the “Services”).  By using the Services, you agree to the collection, use, and disclosure of your information, as described in this Privacy Policy.  If you do not agree, please do not access or use the Services.



A.  Types of Information We Collect

Galderma collects information from you when you use the Services and when you choose to share information with us.   This may include “Personal Information” such as: your biographical information (e.g., name, address, email address, user name, telephone or mobile number, date of birth, or gender); user-generated content (e.g., ratings, reviews, comments, video, audio containing your image or voice, or call history); financial account information (e.g., to process payments); geo-location information; unique user identifiers (e.g. VoIP identifier, instant messaging ID, video chat identifier, or social networking login information, third party platform login information); medical or other health related information; and aesthetic information (e.g. treatment history, loyalty program history, treatment date, treatment type, treating healthcare professional).  If you apply for a job at Galderma, we will ask for additional personal information, such as your social security number, government-issued identification number, and job history.

B.  Information Automatically Collected

Additionally, whenever you visit or interact with the Services, Galderma or its third-party advertisers and/or service providers, may use a variety of technologies such as cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other technologies to automatically or passively collect information about your online activity. We may automatically collect the following information about you:

To learn more about your advertising choices relating to the collection and use of your information, please see the “Your Choices and Opt-Outs” section below.

C. Information Collected From Other Sources

We may acquire information about you from other sources, such as healthcare professional or select third parties (i.e. business partners, service providers, analytics vendors, and advertising networks).  We may use this information to help us maintain the accuracy of the information we collect, prevent fraud, personalize your experience with the Services, target our communications so that we can inform you of our or third party products, services or other offers that may be of interest to you, measure ad quality and responses, and administer the ASPIRE Program; and for other business purposes.  We may also combine information about you that we receive from third parties with other information about you that we collect when you use the Services or that you choose to share with us.


A. Use by or for Galderma

Galderma may use the information we collect from and about you for the following business purposes:

Galderma may use the information we collect from and about you for the following commercial purposes:

Galderma may use information you provide to us for the following additional purposes:

Additionally, if you use the Services to connect with third party services, you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.

B. How We Use Your Information for Interest-Based Advertising

We may use third parties to measure and target advertisements for us about our products and services, and those of our marketing partners and affiliates, that are tailored to your online interests. We allow these third-party companies to use cookies, web beacons, pixel tags, and similar technologies to collect certain data and other information about your online activity.  This information is used to display advertisements for Galderma on the Services or across other websites, mobile applications, social media, or online services that you use.

For information on your choices with respect to interest-based ads, see the “Interest Based Advertising Choices” section below.


We may share your personal information with the following:


A. Use of Tracking Cookies

Certain parts of our Sites and Apps require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features of the Services or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.

Our system may not recognize Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. 

B. Interest-Based Advertising Choices

To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:

Even if you opt out, you still may receive advertising from us that is not customized based on your Service or usage information, or advertising from other third parties if they are not a DAA participating company.

C. Unsubscribing from our Marketing Communications

We provide you with the opportunity to opt-out of email marketing communications. To do so, you may: 

Your instructions to limit the use of your information for these purposes will be processed as soon as reasonably practicable.  Additionally, we are not responsible for informing third parties or affiliates with whom we have already shared your personal information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.


A. Your Rights

If you are a California resident, you may take advantage of the following rights:

To make such requests, please contact us using our webform, at 1-866-735-4137 extension 7, or by mail at the address in the “How to Contact Us” section below.  You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.  We may take steps to verify your identity before responding to your request by asking you a series of questions about your previous interactions with us.

If you exercise any of the foregoing rights, we will not discriminate against you, such as by denying you access to our products or restricting your access to products of certain pricing or quality.

B. Personal Information Collection and Disclosures

In addition to the information provided elsewhere in this Privacy Policy, this section describes the types of personal information that, over the past 12 months Galderma collected, used, disclosed and may sell. This personal information is categorized as follows:

Categories of Personal Information Sold

Categories of Personal Information Disclosed


The Site may have links to third-party websites, which may have privacy policies that differ from our own.  We are not responsible for the practices of such sites.


Any information you may disclose on our Sites or Apps (e.g., ratings and reviews), in blogs, on message boards, in chat rooms, on social media, or in other public areas becomes public information.  Please exercise caution when disclosing personal information in these public areas, including personal health information.


We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of 16.  If Galderma learns that a child under the age of sixteen has provided personally identifiable information, we will use reasonable efforts to remove such information from our files.


We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Sites.  Your continued use of the Services following the posting of changes to these terms means you accept these changes.  If we change the Privacy Policy in a material way, we will provide appropriate notice to you.


If you have any questions or concerns about this Privacy Policy or the practices described herein, you may contact us at USPrivacy@galderma.com or by mail to:

Galderma Laboratories, L.P.

14501 North Freeway

Fort Worth, TX 76177

Attention: Chief Privacy Officer